Keeping You Safe

We at Fraserway RV have enhanced our cleaning measures for your safety. Find our enhanced safety measures when picking up and returning your motorhome.

 

 

Important Updates For Our Rental Customers

May 15, 2021

Read a message about our COVID-19 response here.

During these uncertain times, the health and well-being of our customers and team remain our top priority. We must practice physical distancing which means we currently have limited staff to serve you at our locations that remain open for business.

We are here to ensure customers’ vacation dreams are realized and our Reservations team will be happy to guide you through our booking process.

 

BOOK WITH CONFIDENCE

We have implemented flexible cancellation policies to give you the confidence to book with Fraserway RV. All bookings made for 2021 and 2022 are eligible for free cancellation without penalties, regardless of the cancellation date, provided that COVID-19 travel restrictions are in place for the scheduled travel dates.

Regular cancellation policies apply for cancelled bookings which fall within travel periods unaffected by COVID-19 travel restrictions.

 

TRAVEL RESTRICTIONS

Please make sure to follow the latest Covid-19 restrictions as outline by each province:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon
 

IF YOU HAVE AN EXISTING RESERVATION PLEASE NOTE:

Reservations made through a travel agent or tour operator:

Please contact your booking agent directly.

 
For reservations made directly through Fraserway reservations please follow the below guidelines based on your travel date.

All 2021 and 2022 reservations are eligible for free cancellation, regardless of the cancellation date, provided that COVID-19 travel restrictions are in place for the scheduled travel dates. In all other instances, our regular standard cancellation policy will apply.

 

SAFETY MEASURES

For Your Peace of Mind: 

We are taking special care to disinfect and sanitize our RVs and all inventory. In addition to our already stringent protocols, we have further enhanced our sanitization procedures of all touch points and items within the RV.

Further to comply with social distancing guidelines we will provide you with detailed information online, such as self-guided instruction videos and manuals as an alternative to our in-person demonstration.

 

Contact Us:

Please do not hesitate to contact us with any concerns or questions.

Our reservations team will assist you via live chat, phone and by email.

Phone: 604-527-1102
1-800-661-2441 (Toll-free in North America)

The operating hours for Reservations are Monday – Friday, 9am – 5pm P.S.T.  Reservations can be booked online 24/7.

We are committed to ensuring everyone is safe during this challenging time.

Sincerely,
Your Fraserway RV Rentals Team