Important Updates For Our Customers
March 25, 2020
Read a message from our CEO here.
During these uncertain times, the health and well-being of our customers and team remain our top priority. We must practice social distancing which means that we currently have limited staff to serve you at our locations that remain open for business.
If you have a new inquiry for an RV Rental please contact our reservations department via live chat, phone central reservations at 1-800-661-2441 or email us.
Our inventory offers self-contained RVs and include a shower, toilet, solar panels, propane stove, water heater, fridge and freezer as well as a propane furnace. The majority of our vehicles are also equipped with generators. Find out more about our selection here.
We are here to ensure customers’ vacation dreams are realized and our Reservations team will be happy to guide you through our booking process.
IF YOU HAVE AN EXISTING RESERVATION PLEASE NOTE:
Reservations made through a travel agent or tour operator:
Please contact your booking agent directly.
For reservations made directly through Fraserway reservations please follow the below guidelines based on your travel date.
Travel dates on or before May 31st, 2020: If you currently have a reservation with a departure date in April or May 2020 please contact our reservations team directly to discuss your options. We encourage you to reschedule your RV vacation to a later date in 2020 or if necessary in 2021. We certainly understand if you need to cancel your RV vacation due to travel restrictions in which case we are happy to waive your cancellation fee.
Travel dates from June 1st, 2020: If you have a reservation with a departure date on or after June 2020 and would like to determine options available to you, please contact our reservations team directly. At this time, we remain hopeful that travel within Canada will be possible during the summer months however we are constantly reviewing our policies based on current developments.
For Your Peace of Mind: We have taken special care to disinfect and sanitize all inventory based on protection measures by the World Health Organization (WHO). We have exponentially increased our sanitization procedures of all touch points and items within the RV. Further to comply with social distancing guidelines we will provide you with detailed information online, such as self-guided instruction videos and manuals as an alternative to our in-person demonstration.
Contacting Us: Please do not hesitate to contact us with any concerns or questions. We do ask for your patience as we are experiencing a high volume of inquiries and have limited staff presently.
Our reservations team will assist you via live chat, phone and by email.
1-800-661-2441 (Toll-free in North America)
The operating hours for Reservations are Monday – Friday, 9am – 5pm P.S.T.
We are committed to ensuring everyone is safe during this challenging time. We are all in this together.
Vice President, Rentals