If you experience any issues with your RV during your trip, please call your Fraserway RV On Road Support Service:
Tel.: 1-604-636-3057
Toll Free: 1-866-535-6601
Email: onroadsupport@fraserway.com
*Toll-Free number only available for North America customers.
Emergency service hours are:
Mid-April to Thanksgiving weekend (second Monday of October)
Monday – Friday: 4:00 AM – 5:00 PM PDT
Saturdays, Sundays, and Holidays: 9:00 AM – 2:00 PM PDT
Time zone for above hours is that of British Columbia and Yukon Territory
(Pacific Standard Time or UTC -8, Daylight Saving Time: UTC -7).
Outside these hours or when all our On Road Agents are serving other customers, your case will be handled by an external call centre and assigned to us. We will then contact you as soon as possible during the above-indicated business hours. The same applies should you prefer to contact us via email:
ON ROAD SUPPORT 1-866-535-6601
When calling our On Road Support Service, please have the following information ready in order for our support team to assist you as efficiently as possible:
Your RENTAL AGREEMENT NUMBER: *can be found at the top left of your rental agreement*
OR
Your UNIT NUMBER: *can be found on your key tag*
1. Your exact current location
2. Your further travel plans
3. Please describe the issue as detailed as possible