On Road Support On Road Support

On Road Support


If you experience any issues with your RV during your trip, please call your Fraserway RV On Road Support Service at 1-866-535-6601


Emergency service hours are:

Mid-April to Thanksgiving weekend

Monday – Friday: 4:00 AM – 5:00 PM PDT

Saturdays, Sundays, and Holidays: 9:00 AM – 2:00 PM PDT

Time zone for above hours is that of British Columbia and Yukon Territory

(Pacific Standard Time or UTC -8, Daylight Saving Time: UTC -7).

Outside these hours or when all our On Road Agents are serving other customers, your case will be handled by an external call centre and assigned to us. We will then contact you as soon as possible during the above-indicated business hours. The same applies should you prefer to contact us via email:

onroadsupport@fraserway.com


ON ROAD SUPPORT 1-866-535-6601

When calling our On Road Support Service, please have the following information ready in order for our support team to assist you as efficiently as possible:


Your RENTAL AGREEMENT NUMBER: *can be found at the top left of your rental agreement*

OR

Your UNIT NUMBER: *can be found on your key tag*


1. Your exact current location

2. Your further travel plans

3. Please describe the issue as detailed as possible