On Road Support

If you experience any issues with your RV during your trip, please contact Fraserway RV OnRoad Support Service:

Tel.: 1-604-636-3057

Toll Free*: 1-866-535-6601

Email: onroadsupport@fraserway.com

*Toll-Free available from North American land line only.

OnRoad Support Service hours are:

May to Mid-October (Thanksgiving weekend)

• Monday – Saturday: 4:00 AM – 9:00 PM PST
• Sundays and Holidays: 6:00 AM – 6:00 PM PST

Time zone for above hours is that of British Columbia and Yukon Territory.

(Pacific Standard Time or UTC -8, Daylight Saving Time: UTC -7).

During the off-season, please contact your rental station directly.

24/7 Ford Roadside Assistance for engine/mechanical/towing only! 1-800-665-2006 

24/7 KalTire Roadside Assistance for tire service only! 1-888-525-8473 

KalTire is not available in Newfoundland, Labrador, New Brunswick, Prince Edward Island, and Nova Scotia!

After hours or when all our OnRoad Agents are serving other customers, please leave a voice message and we will get back to you as soon as possible. 

Please have the following information ready in order for our support team to assist you as efficiently as possible: 

• Your RENTAL AGREEMENT NUMBER (Can be found at the top left of your rental agreement) or your UNIT NUMBER (Can be found on your key tag) 
• Your exact current location 
• Your further travel plans 
• Please describe the problem as detailed as possible