Rental FAQ

All vehicles departing between October 1 – April 30 may be subject to winterization. The decision will be based on the projected temperatures at the time of departure and the weather forecast. If the vehicle is winterized, it will have no fresh water on board. We recommend staying in campgrounds with electrical hookups and washroom facilities that are open year-round. Our vehicles do not come with winter tires or snow chains, but all Class C Motorhomes are equipped with M+S (Mud and Snow) tires. Please find important information regarding winter camping here.

Our vehicles do not come with winter tires or snow chains, but all Class C Motorhomes are equipped with Mud & Snow (M+S) tires.

If the vehicle is winterized, it will have no fresh water on board. This decision will be based on the projected temperatures at the time of departure and the weather forecast. We recommend staying in campgrounds with electrical hookups and washroom facilities that are open year-round.

Familiarize yourself with your RV’s features by watching the full demonstration video of your vehicle type and downloading the available PDF manual prior to departure.

Tip: Click on SHOW MORE under the YouTube video and jump directly to the feature you are looking for.

Any questions or concerns can be answered by contacting our team here or during the damage check before you start your RV trip.

There is no charge for additional drivers. All drivers must be present at the time of vehicle pick-up and must sign the rental contract.

The renter (contract signer) and all authorized additional drivers must be at least 25 years of age with a valid driver’s license from their country of residence. There is no maximum age limit, as long you are still allowed to drive in your country of residence with a valid national driver’s license.

An international driver’s license is strongly recommended if the original license is not in English or French. Please note that the international driver's license is ONLY valid in combination with the national driver’s license.

No special driver’s license is needed to drive any of our vehicles.

Fraserway RV Rentals maintains liability coverage on all its rental vehicles to a maximum of $5,000,000. In the event of damage, the renter will be charged for all vehicle damages up to $7,500 per occurrence if no Collision Deductible Reducer/Waiver (CDR/CDW) was purchased.

You have the option to use our basic insurance only (included in nightly rental) OR to purchase our Collision Deductible Reducer/Waiver (CDR/ CDW) OR to use your own private insurance. If you plan on using your own vehicle insurance, ensure you are covered for recreational vehicle rentals and bring a copy of your third-party liability insurance. Please note: Most credit card companies do not cover recreational vehicles. Accepted forms of third-party liability insurance may include ICBC Roadstar and Roadside Plus (BC only). For more details on our Collision Deductible Reducer (CDR) and Waiver, visit our Rates & Information page.

An authorization on a major credit card (Visa, MasterCard, or American Express) is required at the time of departure. For rentals including basic insurance only, a credit card pre-authorization of $7,500 will be required at the time of departure. For rentals including our optional CDR and/or CDW coverage, a security deposit of $750 on a major credit card is required at the time of departure.

No. We do not allow departures on the same day of arrival on an overseas flight. This is to ensure you are refreshed and alert to understand all the features of the RV before you drive away in it.

We offer complimentary shuttles transfers from and to major airports, select hotels. View all details about shuttle services here.

Under normal circumstances, it will take approximately 60 minutes. Save time at the check-in counter and complete your Express Check-In by entering the driver’s license information of all drivers (no extra charge) prior to your departure day. Username and Password are provided at the bottom of your invoice. Save time during your vehicle demonstration at the station by watching the full demonstration video for your vehicle type prior to departure day. Please bear in mind that your pick-up time at our station may increase if we are experiencing a high volume of vehicle departures.

Departure: Vehicles are available for pick-up between 8:30AM – 3:00PM. No departures are allowed on the day of arrival on an overseas flight.

Return: Vehicles must be returned (inspection ready) by 11:30AM.

Opening Hours

• May to September: All locations are open
• Monday to Friday from 8:30AM to 5:00PM
• Saturdays from 8:30AM to 4:00PM
• Sundays from 9:00AM to 3:00PM (Vancouver only).
• October to April: Winter hours may apply and differ by location. Please check our contact page for opening hours during off-season.

If you are departing from and returning to the same location, you are welcome to unpack your suitcase and leave your luggage at our rental location. Luggage storage is available in a secured area; however, storage is at a client’s own risk. There is no charge for this service.

Yes, you can. Be aware of restrictions around what kind of food you can bring in. Check out: US Customs & Border Protection.

Yes, we have easy-to-follow instructions videos for all our vehicle types. You can watch the videos on your vehicle type page or on our YouTube channel.Tip: Click on SHOW MORE under the YouTube video and jump directly to the feature you are looking for.

Non-public roads and off-road driving are prohibited at all times.

Restrictions are in place for some Northern roads, find all details here.

Yes. Ensure to comply with all ferry regulations on your particular route before boarding. Propane tanks should be shut off when travelling on any ferry.

Only 1-ply toilet or septic safe toilet paper is suitable to use in our RVs. 1-ply toilet paper breaks down quicker than regular 2 and 3 ply paper and prevents clogging of the drain pipes. The toilet paper is available from RV supply stores and some supermarkets. Please note that you are responsible for the cost of clearing clogged tanks where incorrect toilet paper has been used.

Not necessarily. Since all our motorhomes are self-contained it would be possible to overnight anywhere, but you must follow local bylaws/restrictions for overnight stays. For safety reasons, it is not recommended for RVs to stay outside of a designated campground or at roadside ‘rest areas’. RV campgrounds often come with external power sources and water systems for clean water and plumbing.

The infrastructure in Canada is generally good in quantity as well as in quality. However, campground sites at National Parks and other commonly visited tourist spots can reach capacity. We recommend making reservations in advance, especially during high season and on long weekends.

A toll-free* On Road Support is available at 1-866-535-6601 or local number 1-604-636-3057 from mid-April to Thanksgiving weekend. You can also reach our team here. You will find more information on our On Road service here.

*Toll-free for North America Only

To avoid any additional charges, please return your RV in clean condition and with the same amount of fuel as recorded upon departure. Black and grey water tanks must be empty.

In the return area, our staff will complete a return damage check-in with you on the inside and outside.

Return your RV from 8:30 AM – 11:30 AM (inspection ready).

There are no refunds for unused kilometres.

Additional kilometres that exceed your prepaid kilometre total will be charged at $0.42 per km plus applicable taxes.

You may end your RV trip anytime you like and return your RV during opening hours. Please note that unused nights are not refundable.

Please contact our reservations team as soon as possible to check availability for extending your RV rental. Additional nights are subject to availability and applicable charges.

Please contact your rental station directly to inquire about lost items.