May 7, 2020
We all know these are unprecedented times and certainly not business as usual. As uncertainty grows with COVID-19, we wanted to share more about what we are doing to keep our team, our visitors and our facilities safe.
A new way of doing business.
Following provincial regulations our doors remain open to the public as of today. Our Cookstown, Ontario dealership is only open by appointment. While our locations remain open, we strongly encourage you to explore alternative ways to contact us by phone or our website. All of our dealerships have reduced their operating hours; you can visit our contact page for the most up to date hours.
Looking for your next RV? We can arrange a virtual appointment with one of our salespeople and set-up private viewings. As always, you can explore our inventory online at fraserway.com and our dedicated staff can assist with answering any questions you may have.
In search of parts or accessories? Call ahead to skip the lines and have us do the shopping for you.
If you are in need of servicing we ask that you use our online contact form for your inquiry. If you have an existing appointment please contact us ahead of time to make arrangements for your arrival.
For RV Rentals, if you have an existing booking or have a general inquiry please use our online contact form or online chat to reach our reservations department. Detailed instructions and information regarding new and/or existing reservations can be found here.
All of our efforts are to ensure the safety of all our valued customers and employees. If you or a household member are experiencing any symptoms, have recently travelled outside of Canada in the last 14 days, or have come into contact with someone who has COVID-19, we ask that you contact us by phone or email and do not visit our facility. If you had an appointment booked with us, we are happy to reschedule to a later date. We all need to do our part to flatten the curve.
Fraserway RV is providing enhanced measures to safeguard everyone – our customers, colleagues, and the communities we serve.
We have exponentially increased our cleaning and disinfection practices in all of our dealerships using industry leading disinfectants, frequently cleaning high traffic areas, surfaces, and workstations. Signage is placed throughout all of our locations reiterating safe and effective hygiene practices and social distancing.
Following all of the recommendations outlined by all levels of government and Canadian health authorities, all employees who are able to work remotely are doing so. Employees at all dealerships are practicing social distancing, stringent hygiene practices, and not gathering in groups of more than three people.
For over 50 years, we at Fraserway RV have been helping families like yours ensure your vacation dreams are realized. Our commitment to you remains the same and as this situation evolves, we will continue to evolve our practices as needed.
We are committed to ensuring everyone is safe during this challenging time. We are all in this together.