Customer Satisfaction and Concerns

Since 1969, Fraserway RV has been committed to helping Canadians make their vacation dreams a reality. Our mission statement calls us to do all we possibly can to make this happen, and our management teams across the country are in place to do just that.

As a valued Fraserway RV customer, we want to continue our relationship with you long after you make the decision to purchase from us, and that includes resolving any questions or concerns you may have. So whether we’ve wowed you or we’ve fallen short of meeting your expectations, we want to hear from you.

At your convenience, please complete the form below. Your message will be sent directly to the specified location’s general manager who will follow up with you promptly and work towards making your Fraserway experience as satisfactory as possible.

Fraserway RV department

I have had bad experiences with other dealerships. What I liked about Ken was, he didn't beat around the bush and try to push units I couldn't afford. Instead, he listened to me and showed me exactly what was in my price range. He was very accommodating.
Raymond, Kamloops

“The sales guy, Kirk, was very friendly and went out of his way to make sure we had everything. The install guys stayed to make sure the wiring was done before we left.”
 - Marc, Abbotsford

“It was a great experience from start to finish. Everyone was very friendly. Bob, our salesman, couldn't have been better. He called while I was on the road to see if everything was going well.”
 - Donald, Calgary

“I'm a veteran of RVs, and Fraserway did an outstanding job going over everything step by step. It was really good. Any issue we found, they fixed it right awayChris went out of his way. He even came in on his day off. Fraserway is on the ball.”
 - Karl, Edmonton

“We appreciate Ryan Kibsey’s dedication and commitment to doing a wonderful job. He is very very knowledgeable in Fraserway RV. We originally purchased a small 16foot Starcraft, then we found a great RV park and decided to trade in the small trailer and purchase a larger one. Ryan helped us on both occasions. He strives really hard to ensure that he sells us an RV that will suit our needs. He explained everything extremely well and told us what to look for and why. He did not pressure us at all, just told us his opinion. We had some small problems with the trailer but he followed up and came in on his day off to help us.

He is a wonderful guy and we trust him implicitly. I would recommend him to anyone. Thank you Ryan, and well done!”
 - Butch and Mary, Abbotsford

Our experience was spectacular. Vince went above and beyond. Everything came together nicely. 
- John, Halifax

They were able to answer all of our questions. My wife had to go by herself to pick it up and they spent a lot of time explaining everything to her. We did notice that they were very busy but that didn't stop them from helping us. 
- Howard, Whitehorse

We were impressed with Megan’s dedication, thoroughness and commitment to providing us with exceptional customer service. She was always courteous and professional. Moreover, she had a good understanding of the RVs that you sell and, if she was unsure, she got the details and got the information to us right away. I would not hesitate in recommending Megan.

- Joanne and Victor, Abbotsford

Basically the whole reason for my rating of a 10 is based on the overall experience with the salesperson over this past year. Kevin has been wonderful to work with; attentive and helpful. We have had an excellent experience.
- Michael, Lacombe

They made us feel like we had spent 14 million dollars there. They seemed to greatly appreciate our business and made us feel very important. 
- Henry, Abbotsford

Craig was awesome. He answered any questions I had super quick and super prompt. If I sent an email, like 5 minutes later he answered it.
- Bevan, Edmonton

Everybody that we've talked to has been really helpful. Everyone from the sales staff to the service and the guys that did the walk around have been outstanding with their customer service skills.
 - Scott, Abbotsford

We had been to about six different places to look at trailers and Fraserway was the best by far. The attentiveness from the salespeople was awesome. They were in no rush and answered all of our questions. I looked at one of their dealerships for three hours and ended up purchasing at another and they were great at both places. The sales person listened to everything we had to say and we are very happy with the trailer we got. It's just perfect.
- Darryl, Calgary

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